The one certainty for 2019 is change by sponsor Barclays

The year now disappearing in the rear-view mirror brought healthy revenue growth for many. However, if 2019 is to see a repeat of this, firms will need to adapt to a fast-shifting environment.

 

Staying relevant to clients' needs

 

Changing client expectations around professional services mean firms need to remain close to their clients to make sure that what they offer remains relevant.

Many clients are beginning to look for alternatives to traditional law firms for example. They want more than just a legal service – they want more rounded, innovative solutions. I think this opens up some really interesting opportunities for more progressive and niche firms.

 

Creating the right culture

 

The culture of a firm can be a decisive factor in attracting and retaining talent. Finding people with the relevant tech skills can be a particular challenge.

 

By embracing diversity and inclusion, firms can access the widest possible talent pool. It's also worth pointing out that many clients increasingly include diversity as mandatory criteria when selecting their professional advisers – another good reason for a diverse team.

 

To keep moving with the times and find ways to exploit new technology, it's also important for firms to respond to, encourage and develop a culture of innovation.

 

Firms that create an environment where new ideas can be aired without fear that they might not work, may stand a better chance of differentiating themselves and winning more work.

 

Investing in the future

 

We saw lots of investment in technology in 2018. In 2019 technology will continue to drive the evolution of some of the traditional fundamentals of the working environment, such as embedding more flexible working practices. I think this is an area where the key aspects of people and costs converge, so it’s really important for firms to get this right.

 

One of the technology challenges we saw again in 2018, and which will remain going forward is cyber fraud. Barclays continues to do what it can to help our clients manage this growing threat and we urge you to continue to be vigilant in this area.

 

The benefits of collaboration

 

2018 saw a number of mergers in both the legal and accountancy sectors – and increasing merger activity between them. In the year ahead, I think firms will continue to look for potential tie-ups and synergies.

 

Aside from traditional mergers and acquisitions, collaboration between firms or with expert advisers will be key. Tackling cyber security is just one area where co-operation is in everyone's interest.

 

And collaboration with the right strategic partners can help firms develop those all-important technology solutions to help win more and better work, rather than struggling to create unique in-house solutions alone.

 

I think firms will also continue to review their ownership models to make sure they’re fit for purpose, can support their growth ambitions and help win the war for talent.

 

Supporting our clients

 

The Professional Services Team at Barclays is now more than 20 years old – two decades that have seen huge change. With that experience we remain very well positioned to help our clients navigate the changing shape of things to come.

 

To find out how we can help your business contact:

Paul Jarrett, Relationship Director pictured below

MOBILE: 07917 503485 | EMAIL: paul.jarrett@barclays.com

 

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