Through Your Customers' Eyes
What does your organisation look like through your customers' eyes? The experience you think you deliver and the one customers actually receive aren't always the same.
Understanding that gap can reveal missed opportunities, strengthen relationships and help teams focus improvements where they will have the greatest impact.
Discover how CXCS Group uses customer insight to strengthen client relationships, drive improvement and earn our CX Excellence Mark.
Learn from the student admissions journey and explore lessons in first impressions, enquiry handling, and follow-up that apply to every sector.
See what your customers really experience and how mystery shopping can uncover gaps, identify opportunities and improve performance.
Strengthen your enquiry handling with training that helps teams build confidence, improve conversations, and convert more opportunities.
The organisations delivering the strongest customer experiences don't rely on assumptions. They look at the experience from the customer's perspective, listen to what they find and act on it.
Rhian Huxtable
CX Director, insight6
Connect with me on Linkedin
t: 07810516887
e: rhian.huxtable@insight6.com
tweet me @insight6CX_DC
May 2026
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CHAMPIONING CLIENT EXPERIENCE EXCELLENCE
A Partnership Between Devon and Somerset Law Society and insight6.
This initiative gives DASLS members access to tools, insights and structured processes to meet - and exceed - the client demands of tomorrow: personalised engagement, rapid and professional response, seamless communications and measured feedback loops. It also offers a compelling piece of evidence for any firm entering the DASLS Client Experience Award: participating in this programme demonstrates a commitment not just to legal excellence, but to leading-edge client service.
