Earning Trust
Every customer interaction shapes an opinion. From the first enquiry to long-term loyalty, the organisations that consistently earn trust are those that listen, respond and continually improve.
This month, we explore how customer insight helps organisations strengthen first impressions, build trust and create experiences that keep customers coming back.
In this month's edition:
Improve first impressions with practical enquiry handling tips that help convert more enquiries into loyal customers.
Discover how Bishop Fleming uses customer feedback to drive outstanding client advocacy and continuous improvement.
Learn why repeat guests return and how customer feedback helps hospitality businesses build lasting loyalty.
Get national recognition by entering the Business Buzz Awards. insight6 CEO, Jonathan Winchester, is one of this year's judges.
The strongest customer experiences don't happen by chance. They are built through consistency, continuous improvement and a commitment to acting on customer feedback.
Rhian Huxtable
CX Director, insight6
Connect with me on Linkedin
t: 07810516887
e: rhian.huxtable@insight6.com
tweet me @insight6CX_DC
May 2026
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CHAMPIONING CLIENT EXPERIENCE EXCELLENCE
A Partnership Between Devon and Somerset Law Society and insight6.
This initiative gives DASLS members access to tools, insights and structured processes to meet - and exceed - the client demands of tomorrow: personalised engagement, rapid and professional response, seamless communications and measured feedback loops. It also offers a compelling piece of evidence for any firm entering the DASLS Client Experience Award: participating in this programme demonstrates a commitment not just to legal excellence, but to leading-edge client service.
