Mediation can be a fast, flexible and effective process for solving almost any form of legal dispute. At its core it is a negotiation facilitated by a trusted neutral person (the mediator) within which parties can educate themselves and explore options for settlement. The parties control the outcome. The mediator is both neutral and impartial.
Some mediations have a successful outcome and some result in complete failure. My job is to provide a process that enables the parties to have the best possible chance of finding a resolution. If this doesn’t happen, I look for patterns to see if anything could be done differently to increase the chances of a successful outcome.
The following are a few general suggestions.
Trust that the mediator is independent, impartial, a safe pair of hands and support the mediation process even when the going gets tough. Without a willingness to place that trust the chances of a successful outcome are limited.
If necessary, remind your client that they are not negotiating with the mediator. “I don’t need to be convinced - it is the other room that needs convincing” are words that I frequently find myself using. The mediator is looking to build rapport and trust with all sides.
Preparation. As with most things in life, preparation is key. The better the preparation the better the likely outcome, is true for almost all mediations. Most mediators are very willing to engage with solicitors in advance to answer questions and assist preparation.
Ensure that your client is at the centre of the process, well prepared and with a clear focus of what they would like to get out of the day. They need a realistic understanding of the key issues to be addressed. Clients who are not well prepared may need a lot of support to get the most from the day.
Stress. Recognise just how stressful the mediation will be for the client. The stress of the dispute is now focused on a single day and on them. Remember that they are the ones that will be asked to make the final decision.
Importantly, consider in advance what support the client will need both to deal with the day and to take a decision to settle. It is rarely a bad idea to have a ‘supportive’ friend in the room as another pair of ears and eyes and, if there someone else without whose support no settlement will be made, make sure that person is in the room.
A mediation can be an exhausting experience. Don’t underestimate just what reserves of energy and patience will be required before the day is over. The need to stay fuelled in body as well as mind shouldn’t be underestimated. Mediating disputes between hungry people (or those hyper on a sugar/caffeine rush) is not fun and mediations where the arrival of lunchtime sandwiches causes the greatest excitement of the morning are not usually going well.
In summary, prepare thoroughly, always be flexible, place the client at the centre of the mediation and trust the mediator to take charge of the process.