Customer Satisfaction by Michael Schauer , Director of KIES Consulting Sponsors of DASLS Leader of the Year Award 2020

  Like any effective Management Consulting Firm we love a good problem and in this article we want to look beyond the more common benefits of professional levels of management practices (cost & quality control, risk mitigation, effective use of resources, employee emotional health, etc. etc.) and explore how important customer satisfaction is for the success of a firm.   Failure in delivering customer satisfaction is the single biggest issue why clients leave their law firm. One study found that as many as 67% simply leave because of an attitude of indifference from their lawyer and law firm staff. Furthermore, customer satisfaction is...

Brownfield redevelopments: what should conveyancers consider? by Sponsor Landmark Information

by Chris Loaring, Managing Director, Landmark Information (Legal)     www.landmark.co.uk     As the sustainability agenda becomes more deep-rooted in our political, regulatory, social and environmental consciousness, brownfield land development continues to take a more prominent role in the UK’s redevelopment plans.   With Housing Minister, Esther McVey, recently welcoming more brownfield land development as a way of Government meeting its housing pledge, the Campaign to Protect Rural England (CPRE) has estimated that around 1.8 million new homes are viable, on approximately 35,000 hectares of brownfield land across England and Wales.   Given th...

Enable Law solicitors swap courtroom planning for wheelchair rugby court action

Enable Law solicitors swap courtroom planning for wheelchair rugby court action Solicitors from Enable Law swapped briefing papers for battle‑ready wheelchairs when they joined an action‑packed wheelchair rugby session. Enable Law partner Michelle Biddulph and solicitor Katherine Moyse left the office behind to take part in a lively taster session run by the West Country Hawks Wheelchair Rugby Club. It allowed them to experience first‑hand the intensity, skill and excitement of one of the UK’s fastest‑growing adaptive sports, in a show of support for disability sport across the South West. The event, staged at Plymouth Life Centre, was sponsored by...

Employment Law Update - 30 September 2026 with Debbie Grennan and Sarah Hornblower of Guildhall Chambers

Employment Law Update with Debbie Grennan and Sarah HornblowerDate:  Wednesday 30th September 2026 Time:  10:00am - 1:00pm Venue:  The Courtyard Marriott Hotel, Exeter Speakers:  Debbie Grennan and Sarah Hornblower, barristers who are very well known in the South West, will be co-presenting this half day employment law update.     Course Programme:  This will be a highly practical, strategic session designed to support you in your everyday practice:   Session 1 - The Essential Employment Law Update- In this highly practical session, Sarah cuts through all the noise and focuses on the key employment law changes we all need to incorporate into o...

Residential Conveyancing Update - 20 October 2026 with Richard Snape (PM)

Residential Conveyancing Update  Date:  Tuesday 20th October 2026 Time:  2:00pm - 5:15pm Speaker:  Richard Snape Venue: The Courtyard Marriott Hotel, Exeter Course Programme:   Conveyancing in England and Wales is undergoing major changes both in relation to statute and case law. In particular, the Building Safety (Wales) Act 2026 is due to start coming into force in April 2027. The course aims to look at some of the changes and how to prepare for them. A contrast between the Renters’ Right Act 2025 and the Renting Homes (Wales) Act 2016 Latest on the Leasehold and Freehold Reform Act 2024 Implementation of changes to commonhold The Buildin...

President's Review

President's Review Sue Aggett   The first few months as your President have flown by and it has been a very busy time. At the beginning of May I attended the Presidents’ and Secretaries’ Conference at Chancery Lane, with our Honorary Secretary, Chris Hart.  This was an extremely timely and useful couple of days and I certainly picked up some practical advice on dealing with the media, sharing learning for promoting local law societies and learning from other professions.  Tony Steiner was part of the line up in a workshop which looked at engaging with in house lawyers.  We will be looking at the learning as part of our ongoing organisational and str...