Dasls Training Events Categories

(click on the practice area of interest below to view our training events)

Agriculture Litigation & Personal Injury Commercial PropertyCompany / Commercial Criminal Law Employment Management Paralegals & Support Staff Matrimonial & Family Planning / Environment / Construction Private Client Residential Conveyancing


Tuesday 15th September 2020

10.00 am - 12.30 pm - this Webinar will be delivered using Zoom Web Conferencing

Speaker: Laura Barker, LeO

SRA Competence A, D

 

Part 1: Good complaint handling

The course will begin with an overview of our business process and an insight into our 2019-20 data. We will focus on our top tips for preventing complaints based on the most common complaints we investigate. In nearly a quarter of the complaints we dealt with during 2019-20, we found issues with the first tier complaint handling. This session will explore best practice in this area and the importance of recognising and responding to complaints appropriately.

 

Part 2 : Learning from complaints

In 49% of the cases we investigated between 2019-20, we found the service was unreasonable. This session will focus on how we determine the level of service provided – whether it was reasonable, what impact it had and what factors we take into account. We will then move on to explore the options for putting things right, looking at financial and non-financial remedies. Finally we’ll discuss case fees and managing challenging situations.

 

The Speaker: Laura Barker began her career as a paralegal in a family law firm.  She then completed her training and qualified as a solicitor during which time she specialised in employment law. Laura joined the Legal Ombudsman as an investigator in early 2011 before her appointment to the role of Ombudsman, late in 2015.

 

FEES

No Charge to DASLS & PLS members/firms

Subscribe to Updates

Subscribe to:
Like   Back to Top   Seen 18 times   Liked 0 times

Subscribe to Updates

If you enjoyed this, why not subscribe to free email updates and join over 376 subscribers today!

Subscribe to updates

Enter your email address to be notified of new posts:

Subscribe to:

Alternatively, you can subscribe via RSS RSS

‹ Return to

We never share or sell your email address to anyone.

I've already subscribed / don't show me this again

Latest Events

Our Partners

Latest Jobs

Latest Training

Latest Social

Devon & Somerset Law Society

Local professional organisation for solicitors in Devon and Somerset providing training, recruitment, social events, mediation, complaints...

Exeter. 1-10 employees

Our Partners

Contact.

01392 366 333 info@dasls.co.uk

Aston Court
Pynes Hill
Exeter
EX2 5AZ


DX: 8361 Exeter
Tel: 01392 366333

Contact Us Find US

Twitter.

LinkedIn.

Devon & Somerset Law Society

Local professional organisation for solicitors in Devon and Somerset providing training, recruitment, social events, mediation, complaints...

Exeter. 1-10 employees

Copyright © 2020 Devon & Somerset Law Society. All Rights Reserved. | Powered by WebBoss.io 3.6.2